Agency Support contact us
First point of contact for Travel Agent servicing
- Operational Hours: Monday - Sunday 6:00 a.m. - 12 midnight (Central Time)
- Email: american.support@aa.com
- Phone: 800-621-8489
- Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account
- SalesLink Services Technical Support assists with the following:
- Sign In/registration issues/questions
- Operational Hours: Monday - Friday 9:00 a.m. - 5:00 p.m. (Central Time)
- Email: aasaleslink.support@aa.com
- SalesLink Insights Technical Support
- Email: saleslink-insights@aa.com
- For any SalesLink Insights reports assistance, please contact your American Airlines account representative for assistance.
- Agency Relations Desk inquiries may include issues involving:
- Policy and procedures clarification
- Agency communications
- GDS problems
- PNR research
- Paid seats
- Check-in
- TSA Pre✓®
- Operational Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. (Central Time)
- Email: agency.relations@aa.com
- Refund requests will be accepted for any American or American Eagle paper or electronic tickets that are less than 13 months old.
- Agencies and customers can also immediately check the status of their refund request.
- All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.
- Visit our Ticket Refund Site at https://www.aa.com/refunds/ :
- Request a refund online
- Check refund status
- Find ticket number
- Passenger Refunds Address:
- American Airlines, Inc.
- Attention: Passenger Refunds
- 4000 E. Sky Harbor Blvd.
- P.O. Box 2000025
- Phoenix, AZ 85034
- For additional information regarding ticket refunds, please visit the Refunds Help page on our Ticket Refund site.
- Corporate Pricing Discrepancy Form:
- Complete form here
- Travel Agency Sales and Audit
- PHX-RWE-TAA
- 4000 E. Sky Harbor Blvd.
- Phoenix, AZ 85034
- Email: debit.memos@aa.com
- Note: A dispute must be filed in ARC Memo Manager or BSP prior to contacting the Debit Memo team
- Operational Hours:
- Spanish/English operational hours: Monday - Sunday 6:00 a.m. – 12 midnight (Central Time)
- Portuguese operational hours: 8:00 a.m. – 9:00 p.m. (BRT)
- Phone Contacts (Dial 3, option 5 and input 7-digit IATA number)
- Email:
- Portuguese: american.support.br@aa.com
- Spanish/English: american.support@aa.com
- Spanish/English operational hours: Monday - Friday 6:00 a.m. – 8:00 p.m. (CST)
- Portuguese operational hours: 8:00 a.m. – 9:00 p.m. (BRT)
- Phone Contacts (Dial 3, option 5 and input 7-digit IATA number)
- Email:
- Portuguese: american.support.br@aa.com
- Spanish/English: american.support@aa.com
- Agency Relations Desk inquiries may include issues involving:
- Policy and procedures clarification
- Agency communications
- GDS problems
- PNR research
- Paid seats
- Check-in
- TSA Pre✓®
- Operational Hours: Monday – Friday 8:00 a.m. – 5:00 p.m. (Central Time)
- Email: agency.relations@aa.com
- Corporate Pricing Discrepancy Form:
- Complete form here
- Travel Agency Sales and Audit
- PHX-RWE-TAA
- 4000 E. Sky Harbor Blvd.
- Phoenix, AZ 85034
- Email: debit.memos@aa.com
- Note: A dispute must be filed in BSP prior to contacting the Debit Memo team
- Australia american.support.au@aa.com
- New Zealand american.support.nz@aa.com
- Japan american.support.jp@aa.com
- South Korea american.support.kr@aa.com
- China american.support.cn@aa.com
- Asia Pacific offline markets american.support.sea@aa.com
- Regional phone numbers can be found on https://www.aa.com/phones choose Travel Agent option on the main menu.
- Operational Hours: Monday - Friday 9:00 a.m. to 6:00 p.m. local time:
- Please contact Agency Support Contact Center for the following item:
- Waiver Request processing issues/questions
- Please contact AASaleslink.support@aa.com for the following item:
- Sign In/Registration issues/questions
- Agency Relations Desk inquiries may include issues involving:
- Policy and procedures clarification
- Agency communications
- GDS problems
- PNR research
- Paid seats
- Check-in
- TSA Pre✓®
- Operational Hours: Monday – Friday 8:00 a.m. – 5:00 p.m. (Central Time)
- Email: agency.relations@aa.com
- Corporate Pricing Discrepancy Form:
- Complete form here
- Travel Agency Sales and Audit
- PHX-RWE-TAA
- 4000 E. Sky Harbor Blvd.
- Phoenix, AZ 85034
- Email: debit.memos@aa.com
- Note: A dispute must be filed in BSP prior to contacting the Debit Memo team
- Operational Hours: Vary by location
- Please contact the applicable phone number based on country location.
- SalesLink Services Technical Support assists with the following:
- Sign In/registration issues/questions
- Operational Hours: Monday - Friday 9:00 a.m. - 5:00 p.m. (Central Time)
- Email: aasaleslink.support@aa.com
- Agency Relations Desk inquiries may include issues involving:
- Policy and procedures clarification
- Agency communications
- GDS problems
- PNR research
- Paid seats
- Check-in
- TSA Pre✓®
- Operational Hours: Monday – Friday 8:00 a.m. – 5:00 p.m. (Central Time)
- Email: agency.relations@aa.com
- Refund requests will be accepted for any American or American Eagle paper or electronic tickets that are less than 13 months old.
- Agencies and customers can also immediately check the status of their refund request.
- All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.
- Visit our Ticket Refund Site at https://www.aa.com/refunds/
- Request a refund online
- Check refund status
- Find ticket number
- Passenger Refunds Address
- American Airlines, Inc.
- Attention: Passenger Refunds
- 4000 E. Sky Harbor Blvd.
- P.O. Box 2000025
- Phoenix, AZ 85034
- For additional information regarding ticket refunds, please visit the Refunds Help page on our Ticket Refund site.
- Corporate Pricing Discrepancy Form:
- Complete form here
- Travel Agency Sales and Audit
- PHX-RWE-TAA
- 4000 E. Sky Harbor Blvd.
- Phoenix, AZ 85034
- Email: debit.memos@aa.com
- Note: A dispute must be filed in BSP prior to contacting the Debit Memo team